Key Account Manager (m/f/x)

Hamburg | 1743

The future of technology is defined by people with vision and innovative ideas – people like you! As experts in engineering and production services, engineering consulting and HR services, for almost 20 years we have been supporting customers from the most diverse of high-tech industries. Become a member of our team of 500 experts and give our customers at 25 project sites the edge over the competition.

Expand your professional success as a Key Account Manager and realize your visions together with ARTS. In your future position in Hamburg-Fuhlsbüttel at our customer Lufthansa Technik AG you will be responsible for the support and development of Airframe Related Components (ARC) as well as the coordination of services in this area.

Task description

  • Coordination of savings in the area of ARC under budget Consultation with the customer

  • Preparation of target deviation analyses and, if necessary, initiation of optimization measures

  • Customer care as well as ensuring that services are provided in accordance with the contract

  • Budgeting and responsibility for customer-related revenues and results

  • Execution of deviation analyses and identification of improvement potentials

  • Monthly analysis and evaluation of orders from key customers as well as revenue and cost deferrals


  • Degree in economics or engineering

  • Several years of professional experience in customer service and in the MRO sector

  • Very good product knowledge of the maintenance of structural components as well as knowledge of commercial processes

  • Experience as an interface in the areas of sales, customer service or purchasing

  • Know-how in process analysis methods and lean management

  • Legal knowledge in contract and aviation law

  • Safe handling of SAP

  • Fluent in German and English, knowledge of another foreign language advantageous

Our Services

  • Permanent employment contract

  • Above-average, performance-linked remuneration

  • Bonuses and allowances above standard rates

  • Annual bonus payments

  • Personal support close to work

  • Company pension scheme with employer contributions

  • Extensive opportunities for training and further education

Your Contact

Sven Trippner

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 286

Local Office

Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0)40 / 554 354 950