Project Manager Customer Service (m/f/x)

Frankfurt on the Main | 2860

The future of technology is defined by people with vision and innovative ideas – people like you! As experts in engineering and production services, engineering consulting and HR services, for almost 20 years we have been supporting customers from the most diverse of high-tech industries. Become a member of our team of 500 experts and give our customers at 25 project sites the edge over the competition.

Do you have excellent communication skills, assertiveness, a high sense of responsibility and experience in customer service? Then we look forward to receiving your application! For our customer Lufthansa Technik AG we are looking for a Project Manager in Technical Customer Management in Frankfurt am Main.

Task description

  • Optimization of the scheduling Control processes of the repair stations by selecting the product inquiries and prioritization

  • Coordination between Product Sales, the customer and Repair Station

  • Ramp Up Support for new Customer Service Manager Teams (CSM) in the Repair Stations

  • Optimization of communication processes between all stakeholders, interest groups and departments

  • Development of a training concept for new CSMs

Requirements

  • Degree in economics or engineering

  • Several years of professional experience in technical customer management or product sales

  • Experience in project management

  • Fluent in German and English

  • Willingness to work at home and abroad

  • Team player with strong communication skills

Our Services

  • Permanent employment contract

  • Above-average, performance-linked remuneration

  • Bonuses and allowances above standard rates

  • Annual bonus payments

  • Personal support close to work

  • Company pension scheme with employer contributions

  • Extensive opportunities for training and further education

Your Contact

Kathleen Ullmann

ARTS
Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
kathleen.ullmann@arts.eu
+49 (0)351 / 795 808 68

Local Office

Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0)40 / 554 354 950