Senior Manager IT Operations (m/f/x)

Hamburg | 3672

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Strengthen the team of our customer in Hamburg as Senior Manager IT-Operation. Characteristics such as cosmopolitanism, pronounced communication skills and a strongly solution-oriented way of working ensure your success in leading your team. Look forward to exciting challenges in an innovative industry.

Task description

  • Ensuring trouble-free operation of the entire IT system

  • Implementation of Operation, Transition and Release Management

  • Further development and assurance of service operations (incl. level 1 support)

  • Application management and operation (Level 2 / Level 3 Support) for Core Systems, SAP/Corporate, Base Services

  • Examination and specification of requirements from day-to-day business to the IT infrastructure

  • Control of planning, implementation and documentation of releases

  • Ensuring effective collaboration between the Development & Delivery and IT Operations departments

  • Operational control of the external service providers used


  • Degree in computer science or business administration, alternatively a comparable degree

  • Several years of experience in IT operations, team and/or project management as well as IT service and application management

  • Sound knowledge and experience in the application of IT processes (ITIL)

  • Experience in the management of IT operations within the framework of large IT transformation programs and complex provider structures is an advantage

  • Knowledge of the various outsourcing models and the product and service portfolio

  • Industry-specific know-how in logistics/shipping is desirable

  • Very good knowledge of English

Our Services

  • Exciting tasks

  • Open and friendly working atmosphere

  • Internationally shaped and modern working environment

  • Continuous and individual training programs

  • Performance-related remuneration and extensive social benefits

  • Workplace in the City of Hamburg

Your Contact

Magdy Mustafa

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0) 1522 / 945 30 91