Service Desk Application Engineer (m/f/x)

Hamburg | 3703

Realise the technologies of tomorrow within international projects and work as part of a team to bring innovation within reach – this is what ARTS can offer people with vision. As one of 500 experts, with ARTS you can help give international industrial companies in the field of engineering and production services the competitive edge and support our team with the highest level of motivation and expertise.

We are looking for you as Service Desk Application Engineer for our customer in Hamburg, Germany, in order to make tomorrow's technologies faster, better and more efficient today.

Task description

  • Management and 2nd level support of central business applications

  • Recording, analysis and specification of business requirements

  • Training of employees in face-to-face and Skype events

  • Support and moderation of a cross-location Local Responsible Network

  • Responsibility for the introduction of new application versions and the associated change management

  • Role as interface to other teams and applications

  • Development of new and innovative training concepts

  • Support of applications in cooperation with our internal customers in the form of consulting and support for technical problems


  • Experience in Requirements Engineering

  • Good understanding of complex relationships in the IT environment

  • Good command of spoken and written English

  • Willingness to travel for occasional business trips in a national and international environment

  • Quick comprehension and great commitment to participating in change processes

  • High degree of personal responsibility and structured work

  • Good presentation and communication skills

Our Services

  • Flat hierarchies, short decision-making paths and rapid assumption of responsibility through diverse tasks

  • Monthly subsidy for a job ticket and company canteen

  • Large lounge with PlayStation and Xbox as well as a roof terrace

  • Various company events, such as sports events, hackathlon, summer party, etc.

  • Attractive remuneration with additional benefits

  • Individual professional and personal development opportunities through training and workshops

  • Family-friendly, flexible working hours and part-time models

Your Contact

Magdy Mustafa

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0) 1522 / 945 30 91