Service Desk Engineer 1st- and 2nd-Level (m/f/x)

Hamburg | 3704

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

We are looking for a creative personality with a quick grasp and enthusiasm for new ideas and projects. Support our customers in Hamburg as Service Desk Engineer/1st and 2nd Level. You will be involved in the support of applications in cooperation with our customers.

Task description

  • Customer consulting for technical problems

  • Support of incident management, if necessary with the involvement of further service providers (2nd, 3rd level)

  • Analysis of incidents up to debugging and/or execution of database traces

  • Support in problem and change management

  • Collaboration with system administration and patch management

  • Work with innovative software (Visual Studio, MS-SQL) as well as with existing development tools (VB6, Powershell, VBScript, TFS)

  • Development and maintenance of tools for the service des

  • Quality assurance in SD


  • Knowledge of C#, T-SQL, VB6 and Crystal Reports is an advantage

  • Ideally knowledge of laboratory software or laboratory information and management systems (LIMS)

  • Experience in working with ticket systems (FogBugz, OTRS)

  • Good knowledge of German and English  

  • Team player with a customer-oriented and structured way of workin

Our Services

  • Flat hierarchies, short decision-making paths and rapid assumption of responsibility through diverse tasks

  • Monthly subsidy for a job ticket and company canteen

  • Attractive remuneration with additional benefit

  • Large lounge with PlayStation and Xbox as well as a roof terrace

  • Various company events, such as sports events, hackathon or our summer party

  • Individual professional and personal development opportunities through training and workshops in a leading global company

  • Family-friendly, flexible working hours and part-time models

Your Contact

Lars Born
Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0) 174 / 653 14 29