Service Desk Personnel (m/f/x)

Köln | 5058

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

For our customer we are looking for an Employee in the Service Desk with a strong ability to communicate in a proper and friendly manner with customers. Apply now and start your career in Cologne!

Task description

  • Ensuring the service quality of existing work processes and escalation measures

  • Opening and processing of inquiries from customer contact

  • Monitoring of the applications transferred to the Service Desk

  • Execution of the assigned first-level tasks

  • Creation and processing of service requests, incidents and problems

  • Implementation of the fault and complaint management

  • Collaboration on measures and projects that span across the Service Desk


  • Completed training in the relevant occupational field

  • Professional experience and knowledge in the IT sector

  • Knowledge of the processes of quality and service management

  • Experience in working with the ITIL standard framework

  • Basic English knowledge

  • Shift work

  • Reliability and team spirit

Our Services

  • Work-life balance with flexible flexitime

  • 39-hour week with 30 days of vacation per year

  • Professional and personal development

  • Company supplementary health insurance

  • Health management and in-house fitness room

  • Monthly employee breakfast

  • Regular feedback meetings

Your Contact

Victoria Paul
Office Dresden

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 38