Service Level Coordinator (m/f/x)

Frankfurt on the Main | 3248

Experts from within all sectors work together at ARTS to tailor make innovations, today. As experts in engineering and production services, engineering consulting and HR services, more than 500 ARTS employees at 25 project sites support high-tech companies to realise their projects to a high level of expertise on a daily basis.

Use your know-how to give tomorrow's technologies a head start today as Service Level Coordinator in Sulzbach near Frankfurt am Main. Inspire our customer Airbus Secure Land Communications GmbH with an analytical way of thinking, a pronounced ability to communicate and a proactive approach!

Task description

  •  Collaboration in Service Level Management, e.g. analysis of Troubel tickets or preparation of monthly Service Level Reports

  • Agreement of process objectives and introduction of suitable key figures, measurement variables and measuring equipment

  • Implementation and maintenance of a key figure system

  • Ensuring that the process documentation is up to date and controlling the processes according to ITIL

  • Development and maintenance of a structured process database

  • Administration of users of trouble ticket systems and master data maintenance of relevant customer and service contract data

  • Creation and maintenance of work instructions


  • Completed commercial or technical training with many years of professional experience

  • Experience in technical matters as well as in process and service level agreement management

  • Very good knowledge of MS Office, CRM-, Trouble Ticket System (BMS Remedy)

  • Knowledge of ITIL and VBA is desirable

  • Fluent in German and English

Our Services

  • Permanent employment contract

  • Above-average, performance-linked remuneration

  • Bonuses and allowances above standard rates

  • Annual bonus payments

  • Personal support close to work

  • Company pension scheme with employer contributions

  • Extensive opportunities for training and further education

Your Contact

Kathleen Ullmann

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 68