Specialist for Repair and Warranty Services (m/f/x)

Hamburg | 3289

With a high level of motivation and the best expertise available, the employees of ARTS work on a daily basis to realise the vision of our customers. More than 500 ARTS employees at 25 international locations define the future of technology today, working actively alongside internationally active high-tech companies. Together with ARTS you too can make your career a calling.

For our customer Airbus Operations GmbH we are looking for a Specialist for Repair and Warranty Services in Hamburg. In the future position you will be the contact person for repair and exchange inquiries as well as for commercial customer inquiries of airlines and maintenance companies.

Task description

  • Ensuring the administrative process of the repair order process, e.g. for drawing parts and tools

  • Management and monitoring of customer repair orders

  • Ensuring on-time delivery of repair orders

  • Daily communication with repair stations to achieve performance targets for open repair orders

  • Customer communication at order level, e.g. order management and customer care

  • Analysis of optimization potentials

  • Implementation of process changes and improvement measures

Requirements

  • Completed studies in business administration or supply chain/logistics

  • Several years of professional experience in customer service and supply chain/logistics

  • First professional experience in sales

  • Knowledge of order management in aviation an advantage

  • Very good knowledge of SAP

  • Fluent in German and English

  • Willingness to travel (3-5x per year, worldwide)

Our Services

  • Permanent employment contract

  • Equal pay model

  • 30 days holiday from Equal Pay

  • Personal support close to work

  • Bonuses and allowances above standard rates

  • Annual bonus payments

  • Company pension scheme with employer contributions

  • Extensive opportunities for training and further education

  • ProfiCard allowance with the Hamburg Transport System (HVV subscription)

Your Contact

Kathleen Ullmann

ARTS
Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
kathleen.ullmann@arts.eu
+49 (0)351 / 795 808 68