System Administrator Customer and Service Management (m/f/x)

Pinneberg | 4496

With a high level of motivation and the best expertise available, the employees of ARTS work on a daily basis to realise the vision of our customers. More than 500 ARTS employees at 25 international locations define the future of technology today, working actively alongside internationally active high-tech companies. Together with ARTS you too can make your career a calling.

An independent, precise and solution-oriented way of working, that is one of your great strengths? Then apply as a System Administrator in Pinneberg near Hamburg and convince our customer with your innovative ideas.

Task description

  • Processing of tickets with 1st and 2nd level complexity

  • Analysis, prioritization and resolution of software and hardware problems

  • Detailed documentation on technical problems in the ticket system

  • Installation and configuration of PC workstations and software products

  • Administration of the ticket system, software distribution and license management

  • User and authorization management of the areas Active Directory, SharePoint and Exchange

  • Coordination of 3rd level requests to external service providers


  • Completed training in the IT sector, e.g. as IT specialist for system integration with several years of professional experience

  • Completion of an ITILV3 certification

  • Experience in working with ITSM ticketing systems (Matrix42) required

  • Very good knowledge of the Microsoft environment (Active Directory, Exchange Server, SharePoint Server, Windows 7/10)

  • Profound knowledge in the areas of network technologies, routing, VLAN, VoiP, VPN, DHCP, SMTP

  • Experience with Citrix in virtualized environments desirable

  • Good command of English

  • Willingness to travel abroad for occasional business trips

Our Services

  • Open and friendly working atmosphere in a motivated team
  • Modern workplace
  • 30 days holiday
  • Above-average and performance-related pay
  • Interesting tasks

Your Contact

Magdy Mustafa

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0) 1522 / 945 30 91