Technical Customer Service Staff (m/f/x)

Manching | 4388

Experts from within all sectors work together at ARTS to tailor make innovations, today. As experts in engineering and production services, engineering consulting and HR services, more than 500 ARTS employees at 25 project sites support high-tech companies to realise their projects to a high level of expertise on a daily basis.

Become the new Employee in Customer Service and Technical Support and realize your visions together with ARTS. In your future position you will support our customer Airbus Defence and Space GmbH in Manching with your result-oriented way of working, your extraordinary communication skills and your customer-oriented way of thinking and acting.

Task description

  • Creation of task descriptions and quantity structures

  • Initiation and tracking of the supplier's assignment

  • Coordination of all activities for the processing of customer enquiries

  • Agreement, determination and tracking of deadlines and milestones

  • Participation in investigation meetings with suppliers

  • Documentation of activities in the Support Engineering Management System (SEMaS)

  • Preparation of evaluations for statistical purposes


  • Completed technical training, e.g. as aircraft mechanic

  • Several years of professional experience in aircraft construction as well as in the aerospace industry

  • Knowledge with weapon system Tornado desirable

  • Safe handling of MS Office

  • Fluent in German and English

Our Services

  • Permanent employment contract
  • Above-average, performance-linked remuneration
  • Bonuses and allowances above standard rates
  • Annual bonus payments
  • Personal support close to work
  • Company pension scheme with employer contributions
  • Extensive opportunities for training and further education

Your Contact

Susanne Ackermann

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0) 351/795 808 53