User Support Specialist (m/f/x)

Dresden | 1062

With a high level of motivation and the best expertise available, the employees of ARTS work on a daily basis to realise the vision of our customers. More than 500 ARTS employees at 25 international locations define the future of technology today, working actively alongside internationally active high-tech companies. Together with ARTS you too can make your career a calling.

Support our customers in Dresden as a Specialist in User Support. In your future position you will be the main contact person for the end user for questions and problems concerning the ERP system, the digitization platform K2 and the individual software.

Task description

  • Acceptance and prioritisation of queries by telephone or using the ticketing system

  • Handling of qualified fault analyses and provision or support during problem resolution

  • OPtimal implementation of training courses for internal company software

  • Participation in smaller programming tasks

  • Documentation of work carried out

Requirements

  • Completed vocational training in the field of IT or several years of professional experience in a comparable position

  • Several years of professional experience in user support

  • Sound knowledge of an ERP system

  • Fluent command of German and good knowledge of English

  • Ability to grasp things quickly

Our Services

  • Above-average, performance-linked remuneration
  • Bonuses and allowances above standard rates
  • Open and friendly working atmosphere

Your Contact

Hagen Bierstedt

ARTS
Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
hagen.bierstedt@arts.eu
+49 (0)351 / 795 808 44