AN INTERNATIONAL TOP TEAM
The employees from production come to us at the tool shop and tell us the tool they need for their work. It is our goal as a service provider for production to have satisfied colleagues and a satisfied client. In addition to ensuring the smooth delivery of tools and tool management, we also manage the tools, check their functionality and safety, and create repair orders and purchase orders as required.
As a project manager, I am responsible for supporting the entire team, consisting of 5 tool managers here in Toulouse, who are responsible for tool management in shift operation. Two other colleagues are working in Saint-Nazaire, where they are also responsible for tool shop. At these two Airbus locations, we take care of the day-to-day on-site supply of consumables, tool sets, work clothing, hazardous substances, safety equipment and test and hand tools.
We are an international team and speak four languages (German, English, French and Spanish). Therefore, communication can sometimes lead to misunderstandings. After all, we work for ARTS, a German company in which the technology and the entire IT is in German. So we translate everything to ensure that everyone in the team understands. The same applies to the tool shop. The Airbus colleagues require their tools in French and we need to be familiar with the terminology and technical details in all languages in order to equip the colleagues with the correct materials.
I enjoy working with different cultures, switching between languages and I love the challenge. That's why we've managed to overcome the language difficulties with regular feedback rounds and start-of- shift meetings. The day always starts with a team meeting in English. We talk about current requirements, delivery acceptance and delays or possible waste disposal, which make new orders necessary. The goal is always to optimize the variety of tools and the stock, but at the same time not to create a tool shortage. However, if a tool is not available, we first make sure that we can obtain the special tool from the Airbus branches in Germany or France or, if necessary, place an order. We look after the tool over its entire life cycle: we check it for function, quality and, if necessary, repair and dispose of tools. We also keep an eye on the test equipment - we monitor expiration dates or recalibrate a test tool in case of an incorrect setting.