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Fact check: Everything you need to know about the service technician salary

Service technician salary: This is how much customer service professionals earn

Service technicians master their daily work with expertise, confidence and confident communication. As representatives of their company in direct contact with customers, they take on a central role with a high level of responsibility. At the same time, their field of activity is wide-ranging and requires both technical expertise and strong problem-solving skills. But how does this affect the salary of a service technician?

Service technician is not a term for a profession, but for a job. They work in various industries, such as plant engineering, vehicle construction or IT, and usually have technical training in the industry in which they ultimately work. Alternative entry options include further training as a service technician or a degree in engineering. The main task of a service technician is to ensure that the systems under their responsibility are in proper working order. They are therefore involved in planning, commissioning, maintenance and optimization. This can range from household appliances such as washing machines and stoves to office equipment such as printers and photocopiers to complex systems and vehicles. In information and telecommunications technology (ICT), for example, they deal with computers and telephones, while in other sectors such as industry or construction they work with special machinery such as cranes or tunnel boring machines. Their tasks may also include the maintenance of laboratory equipment or wind turbines.

The work of service technicians requires specific specialist knowledge in the fields of mechanics, hydraulics, electrical engineering, electronics or ICT. The respective expertise is decisive with regard to the service technician salary. However, other factors such as professional experience, qualifications, industry and company size as well as regional differences also play a role in determining the service technician salary.Currently, the average service technician salary in Germany is between 37,000 euros and 53,600 euros gross per year. The actual income is subject to various influencing factors. The most decisive factors in determining the salary of a service technician include professional experience, qualifications, industry and company size as well as regional differences.

This chart shows the average earnings of a service technician 

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Professional experience

As is generally the case in other professions, the more experience a service technician has, the higher the salary. Especially in times of an ongoing shortage of skilled workers, employers reward the expertise and know-how that comes with years of practical work. With increasing professional experience, not only does efficiency in solving technical problems increase, but also the ability to handle complex tasks independently. Employees who have worked successfully in the industry over a longer period of time can draw on a deeper understanding of different systems and a broader range of skills. Service technician salaries may initially be lower for those just starting out, but as they gain experience and additional skills, their earnings usually increase.

Industry

The variety of fields of application, from the automotive industry to mechanical engineering and information technology, entails different requirements and responsibilities. In sectors such as mechanical engineering or information technology, the tasks are often more complex and require specific specialist knowledge, which can have a positive effect on the service technician's salary. Companies that produce high technology or operate in the IT industry tend to offer higher salaries in order to attract and retain qualified service technicians. The choice of industry is therefore a key factor that significantly influences service technician salaries.

Company size

There is also a clear trend in service technician salaries: in larger companies, where international assignments are commonplace, the salaries of service technicians also increase. The larger the company, the greater the responsibility of the customer service and service department for the entire company. Consequently, the average service technician's salary also increases.

Regional differences

Different costs of living, economic structures and industry focuses can vary considerably within Germany. This aspect also has a direct influence on service technician salaries. In metropolitan regions or economically prosperous areas, it is common for service technicians to receive higher salaries. In rural and structurally weak regions, on the other hand, salaries tend to be lower.

Qualifications and other skills

In order to be able to work as a service technician, you generally need to have completed technical vocational training. As already mentioned at the beginning, service technicians are needed in many different industries and specialist areas. Depending on the specialization and field of application, they should have degrees with a focus on mechanical and plant engineering, precision engineering, air conditioning and heating technology, electronics or information and communication technology. Specialized service technicians, e.g. in the field of security and alarm systems, also require sound training or further training in electronics or locking and security technology. A police clearance certificate is often also required for these positions. Vehicle and two-wheeler service technicians must generally have completed appropriate further training with a successful examination. The variety of expertise is also reflected in the service technician's salary, whereby individual qualifications and specializations can have a direct impact on financial remuneration.

In addition to a technician or master's degree, service technicians can expand their qualifications by studying. This also has a positive effect on the service technician's salary. Degree courses such as mechanical engineering, computer science, electrical engineering and communications engineering are particularly suitable. However, a Bachelor of Engineering degree, e.g. Service Engineering, can also be particularly advantageous here. This dual course of study extends over six to eight semesters and combines theoretical knowledge with practical training.

Education and training

  • Training as a service technician
  • Studies in electrical engineering

Hard Skills

  • Knowledge of methods and tools for data recovery

  • Sound knowledge of electrical engineering, electronics and/or information technology

Marketing for students and graduates

Advanced training

  • Manufacturer-specific training courses
  • Electronics and electrical engineering training
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Soft skills

  • Clear and precise communication with customers, team members and other stakeholders
  • Independent work and prioritization of tasks
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Salary

  • Average salary of 45,000 to 55,000 euros gross per year
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