Customer Resolution Specialist (m/f/x)

Benefits

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

• Participate in a dynamic, cross-functional support team — Proactively collaborate to support Customer Resolution Services and optimise the customer experience
• Independently manage open customer orders — Carefully track and manage order backlog to ensure on-time deliveries
• Increasing customer satisfaction — Quick, qualified responses to customer enquiries and sustainable resolution of concerns to improve service quality
• Efficient processing of quotations and orders — supporting the entire process from quotation preparation to order tracking in compliance with KPIs
• Maintaining and updating customer data — ensuring an accurate and up-to-date customer file to support long-term customer relationships
• Promoting service quality — Actively developing processes and quality assurance in customer service to optimise overall performance
• Directly supporting material procurement and delivery — Working closely with internal teams to ensure on-time material deliveries
• Training and customer support in the e-commerce area — Supporting customers in the use of digital platforms to facilitate orders and enquiries

Qualification

• Degree in business administration, supply chain management or logistics
• Several years of professional experience in scheduling, material procurement, customer service or logistics
• Knowledge of shipping or aviation is an advantage
• Sound user knowledge of SAP and experience with Google Workspace
• Business fluent in English, German an advantage
• Work permit for the EU available