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2025/19/05

Customer Service Employee (m/f/x)

Customer orientation meets process competence!
As a Customer Service Employee at our customer Airbus Operations GmbH in Hamburg Fuhlsbüttel, you will be the central point of contact for international customer inquiries relating to spare parts and services. You will work proactively to ensure material availability, maintain customer relationships at a high level and contribute directly to improving service quality and delivery performance. Sounds like your strength? Then apply now – with your CV in English.

The gross annual salary is between € 64,000 and max. € 67,500, depending on qualifications. Please note that we can only consider candidates who have a valid, unrestricted work permit for the EU (not a student visa).

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Benefits

Attractive remuneration

Equal Pay, Sonderzahlungen & übertarifliche Zuschläge 

Canteen and catering

delicious meals directly in the office in the canteen or cafeteria

Future-proof

Betriebliche Altersvorsorge mit attraktivem Arbeitgeberzuschuss

Individual development opportunities

international, Group-wide training & development

Optimum work-life balance

flexible working hours, 30 days holiday & special leave

Tasks

  • Manage customer-specific open order books to ensure timely delivery
  • Handle quotations, orders and claims according to internal KPIs
  • Provide high-quality responses to customer enquiries and increase satisfaction
  • Maintain and improve customer records and service quality standards
  • Support on-time delivery performance in coordination with internal teams
  • Train and support customers in using e-commerce platforms
  • Participate in cross-functional projects and team backups

Qualification

  • Completed Bachelor's degree in business administration, logistics or supply chain management
  • Several years of professional experience in scheduling, customer service or logistics
  • Ideally knowledge of shipping logistics or the aviation industry
  • Sound knowledge of SAP, experience with Google Workspace an advantage
  • Business fluent in English (at least C1); knowledge of German an advantage
  • A valid, unrestricted work permit for the European Union (no student visa) is mandatory
  • CV in English required

Jobdetails

  • Workplace Hamburg Fuhlsbüttel
  • Occupational Area Aviation, Supply Chain / Purchasing
  • Contract Temporary employment
  • Job-ID 15861

Contact

Madeleine ZeidlerHR Managerin

Send email
+49 172 4615106

Give your career a head start with ARTS in an international and innovative working environment. As a trustworthy, creative partner, consultant and companion for HR services, turnkey industrial solutions and innovative organizational concepts in a wide range of high-tech industries, ARTS knows the qualitative requirements of the market and offers forward-looking services. The following position is available on a temporary basis.

apply now

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