Employee Customer Service / Account Management (m/f/x)

Benefits

Attractive remuneration

Equal Pay, Sonderzahlungen & übertarifliche Zuschläge 

Canteen and catering

delicious meals directly in the office in the canteen or cafeteria

Future-proof

Betriebliche Altersvorsorge mit attraktivem Arbeitgeberzuschuss

Individual development opportunities

international, Group-wide training & development

Mobile & sustainable travelling

provision of employee parking spaces and subsidised travel costs

Optimum work-life balance

flexible working hours, 30 days holiday & special leave

Tasks

• Ensuring the timely renewal of subscriptions and the associated deliveries for the European customer portfolio
• Invoicing and creating customer accounts in the SAP system
• Processing and following up customer inquiries and complaints, including action planning and solution implementation
• Maintaining active customer relationships and providing regular information on usage trends and customer behavior
• Coordinating interfaces with internal departments such as Support Documentation, AirbusWorld and Logistics
• Ensuring customer access to TIPI systems and supporting back-office activities
• Maintaining and cleansing customer data to ensure high data quality
• Contribute to customer satisfaction and long-term customer loyalty through proactive relationship management

Qualification

• Successfully completed studies in the field of international management
• ALTERNATIVE: Completed 3-year technical or commercial training with relevant professional experience
• Several years of experience in customer service as well as in public relations or communications management
• Very good knowledge of MS Office, SAP and Google Workspace
• Business fluent English (min. C1) and very good German language skills (min. B2)
• Valid, unrestricted work permit for the EU (no student visa) and CV in English mandatory
• Team player with a sound understanding of IT and confidence in using digital tools