2025/15/10

Senior SAP Problem & Incident Manager (m/w/d) - 100 % Remote, mit Sitz in Polen

About the role

Are you a seasoned SAP professional with a passion for problem-solving and a knack for preventing technical issues before they happen? For our client Ahrens GmbH, we are looking for a highly qualified and proactive Senior SAP Problem & Incident Manager (m/f/d) for the Enhanced Operations Service (EOS) team in Poland (remote).

In this pivotal role, you will be the key driver behind resolving complex technical challenges and implementing long-term solutions. You'll work at the forefront of problem management, leading de-escalation efforts, and ensuring our critical systems remain stable for our strategic customers. This is an end-to-end role that goes beyond simple Basis or application issues, requiring you to collaborate with various teams and functions to get to the root of a problem and drive a permanent fix.

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Benefits

Why join us?

Work from Anywhere: This is a 100% remote position for candidates based in Poland, offering you the ultimate flexibility.
Growth Opportunities: We are committed to your career development. You'll have the opportunity to advance to a Team Lead or even Branch Manager position.
Competitive Package: A permanent contract with a competitive, negotiable salary based on your professional experience, along with additional benefits.
Equipment: e'll provide you with the necessary IT equipment, including an iPad and a dedicated work device.
Contract Details: The position offers a Polish employment contract, with a standard 40-hour work week. Vacation days are negotiable to align with your needs.

Tasks

What you'll do

Lead Technical Resolutions: Drive the technical resolution of long-running Problem Records and Root Cause Analyses (RCAs).
Prevent Outages: Prepare and execute action plans to de-escalate crisis situations and prevent recurring outages.
Manage Escalations: Take necessary steps to address global escalations, ensuring timely and effective solutions.
Drive Continuous Improvement: Own our continuous improvement framework by analyzing feedback, defining countermeasures, and resolving impediments to enhance delivery processes.
Collaborate and Communicate: Work with a global, cross-functional team to resolve critical incidents and RCAs. Present to senior management on incident trends, analysis, and action plans.
Provide Support: Support the leadership team with outage and RCA-related information specific to customers and regions.

Qualification

What we're looking for

Experience: At least 7+ years of professional experience with a solid background in SAP Basis and Database technologies.
Problem-Solving Skills: Proven experience with Root Cause Analysis (RCA) methodologies and the ability to troubleshoot complex issues, including performance analysis.
Technical Expertise: Experience and certification in SAP Basis and HANA.
Collaboration: Strong experience working in a virtual, global team setup and coordinating across multiple teams and lines of business to solve problems.
Tool Knowledge: Experience with ServiceNow is a significant advantage.
Soft Skills: You are a dedicated team player with excellent communication skills and a customer-first mindset.
Bonus: German language skills are a plus.