Warranty & Repair Consultant in Tool Leasing (m/f/x)

Benefits

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

• Main contact person for all customers worldwide regarding leasing orders, with a focus on fast and competent support
• Responsible for providing comprehensive support for leasing enquiries and commercial issues to ensure optimal customer service
• Proactively manage and quickly resolve customer enquiries and complaints, with regular status checks to ensure full customer satisfaction
• End-to-end monitoring of all customer orders and introduction of targeted improvement measures along the supply chain to increase efficiency
• Precise fulfilment and implementation of customer orders according to specific requirements to increase customer satisfaction
• Ongoing monitoring and reporting of key customer performance indicators (KPIs) for transparency and improvement of service quality
• Efficient communication and collaboration with internal stakeholders to ensure smooth and customer-centric order fulfilment

Qualification

• Degree in business administration, international management, supply chain / logistics or economics
• Several years of professional experience in purchasing, supplier management and supply chain / logistics
• Knowledge of the specific requirements and processes in the aerospace industry is a plus
• Detailed user knowledge of SAP; knowledge of Google Workspace advantageous
• Business fluent English and advanced German language skills
• Flexibility to work occasional late shifts
• Work permit for the European Union available