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HR Shared Service Centre: One-stop HR efficiency

An HR Shared Service Centre (HSSC) offers companies the opportunity to centralise various HR administration tasks and outsource them to an external service provider.

This has a number of benefits for both the company and its employees.

In addition to the cost savings that can be achieved by bundling tasks and taking advantage of economies of scale, companies can demonstrably save on personnel costs. In addition, by focusing on core HR functions, companies can achieve more efficient work processes and faster turnaround times. This leads to greater employee satisfaction and loyalty. As an experienced HSSC service provider, we also ensure that all HR administration tasks are carried out in compliance with the law. Benefit from over 20 years of experience!

We can advise and support you in setting up or outsourcing your HSSC. Get in touch with us today!


Success through HR Shared Service Centers 

Satisfied Customers

Our services - HR Shared Service Centre

HR processes standardised for

  • Absence Management 
  • Self Service Time Recording
  • Time account maintenance
  • Payroll Services
  • Equal Pay 
  • Company Pension Scheme 
  • Statements
  • Certificates
  • Contract Management 
  • Offboarding 
  • Onboarding 
  • Maintenance/creation of digital personnel files
  • Processing of anniversaries, births, weddings, etc.
  • Processing of parental leave, maternity leave, etc.
  • Travel expense management
  • Short-time working 

How does the ARTS HR Shared Service Centre work?

1. Analysis of your processes

Based on your business requirements, we provide an analysis of your HR processes with a sample process landscape after integration into our HR SSC.

2. Define the workflow

We work with you to define fixed process specifications for your individual requirements, creating a common process landscape.

Career websites

3. System

In addition to any necessary software integration, your employees and managers will be given the necessary access and information on self-service, hotlines, etc.

4. Commencement of the activities of the HR SSC

The ARTS HR Shared Service Centre handles your HR queries. Ongoing process optimisation is a matter of course for us.

5. KPI

As part of our HR SSC services, we provide you with a key performance indicator system that allows you to track all activities and processes continuously and transparently.

ARTS HR Shared Service Centre - Your benefits


Faster processing of requests thanks to uniform process standards leads to greater employee satisfaction.


HR SSCs have a proven track record of delivering cost savings and cost transparency in both HR process and IT costs.


Let our specialists, with over 20 years of HR experience, inspire you!


We are your ideal partner for legally compliant HR management.

Independent of location

Guaranteed German-speaking employee support from our HR Shared Service Centre in Dresden.

CASE STUDY: HR Shared Service Centre for FPA Services GmbH

For our client FPA, we have been providing task modules at different stages of the employee cycle for over 5 years.


During onboarding, we communicate the values and cultural characteristics of FPA Services GmbH, provide general induction training, follow up on occupational health check-ups, take care of software and user registrations and ensure that work clothing is provided. Throughout this process, close liaison with line managers is always necessary to ensure that the focus is on the successful performance of the employee's future role. 

As part of operational employee support, we answer employee-specific questions about absence management. This includes, for example, timesheets, sick notes, overtime deductions and other elements of 'absenteeism'. These issues are recorded by us and transferred to the system for further processing by Payroll, to which the manager also has access. Our bespoke HR SSC software forms the digital interface between the FPA and the assignment and employee-related data. We track deadlines for extensions, expiring certificates or medical checks, and also liaise closely with the team leader on site.

During off-boarding, we take care of issues such as timely termination notices, holiday certificates and references, and are responsible for the return of work equipment and clothing.


By combining personal dialogue with the employee, reporting to the manager and documentation in the HR system, we create an efficient digital yet personal level for dealing with all issues and challenges throughout the employee cycle.


Close support and good HR service create a high level of employee loyalty through a positive employee experience when dealing with HR contacts. All employees can contact the team at the HR Shared Service Centre with questions relating to the pre-defined range of tasks and receive fast and legally compliant feedback on their concerns. In this way, we create fast and efficient processes for FPA Services GmbH, support team members when things are unclear and create time for managers to focus on value-adding issues.


Customer quotes


"We appreciate the added value of focusing on its core business and bringing in process experts. With ARTS' HR Shared Service Center, we quickly integrated a digital process without sourcing our own infrastructure and hiring staff."

Ronald Scharf, CEO, FPA Services GmbH


Frequently asked questions about HR Shared Service Centers

What is an HR Shared Service Center?

In our HR Shared Service Centre, we have brought together operational HR services in a single unit. Thanks to the ideal organisation of processes, a high level of expertise and routine in our team and an optimised digital HR management system, we are able to take over our customers' HR processes and offer them good value for money. From employment contracts to digital personnel files, certificates and references to time management, our team provides comprehensive HR services in a competent, friendly and professional manner.

What are the requirements for running a service center?

All HR SSC consultants must work on the same system and all employee information and histories must be stored and accessible to all. Every employee in the HR SSC must be trained in employment law requirements and be kept up to date with all information relevant to the company. Processes must be defined in advance. These must then be continuously optimised in day-to-day operations.professional.

Doesn't a standardized, centralized process weaken employee loyalty?

A standardised procedure ensures that all employees are treated equally. Our HR Service Centre consultants are trained in their individual processes and are always able to provide meaningful information. We are convinced that when process efficiency and quality orientation, i.e. an individual view of the employee, are given high priority, personal support is not excluded. Transparent, goal-oriented and appreciative communication is the key, and this can also be integrated into an HR Shared Service Centre with ARTS.

HR Shared Service Centre or another service from ARTS? What do I really need?

If you want to completely outsource your HR administration and employee queries, our HR Shared Service Centre is the ideal solution. Alternatively, with HR as a service, we can provide you with a permanent contact person who will take care of your HR administration on an hourly basis at fixed times. This service package is particularly suitable for small and medium sized businesses or as a temporary solution for peak workloads. Let us define the right outsourcing solution for your business in a no-obligation initial consultation. Contact us today!


Find out more about the benefits of an HR Shared Service Centre

Do you have any questions about our HR Shared Service Centre offer or would you like to discuss your current challenge with us in a non-binding initial meeting? Then please do not hesitate to contact us!

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