We take over the process analysis of your HR processes for you.
Combining company processes into shared service centers is a common process model on the market and the trend has also arrived in HR departments to break down the individual process areas into small task packages. We at ARTS also follow this approach of centralization and open our internal HR Service Center structures to our client companies. In this way, you can benefit from our experience in handling administrative HR processes and ensure that your employees' concerns are dealt with as quickly and professionally as possible.
The ARTS HR Shared Service Center operates out of Dresden and the employee support process is fully digitized at our company. Each of our HR Service Center Consultants has extensive technical and process knowledge.
For our customer FPA we take over task modules during the different phases of the employee cycle.
During onboarding, we convey values and cultural characteristics of FPA Services GmbH, take over general initial briefings, keep up with occupational health check-ups, take care of software as well as user registrations, and ensure the provision of occupational safety clothing. During this process, close networking with the specialist superiors is always required so that the focus is on the successful execution of the employee's future task.
As part of operational employee support, we answer assignment-related questions about absenteeism management. This means that time sheets, short-time work issues, sick bills, deduction of overtime and other components of "non-attendance times" are recorded by us and transferred to the system for further payroll processing, to which the manager also has access. Our ERP system, Odoo, is the digital interface between the FPA and the assignment and employee-related data. We track deadlines for renewals, expiring certificates or preventive medical checkups and seek close exchange with the team leader on site here as well.
During offboarding, we take care of issues such as issuing timely notices of termination, vacation certificates, job references and are responsible for the return of work equipment or clothing.
By combining face-to-face interaction with the employee, reporting for the manager and documentation in the ERP system, we create an efficient digital yet personal level to deal with all concerns and challenges throughout the employee cycle.
Close support and good HR service create high employee retention through a positive empolyee experience when working with HR contacts. All employees can contact the team with issues related to the HR Shared Service Center's predefined range of tasks and receive feedback on their concerns quickly as well as in a legally compliant manner. In this way, we create fast and efficient processes for FPA Services GmbH, catch team members in case of ambiguities and create time for managers to focus on value-adding topics.
What is an HR Shared Service Center?
In our HR Shared Service Center, we have combined operational HR services into a single unit. Through ideal process design, a high level of expertise and routine in our team and an optimal HR management system, we succeed in taking over our customers' HR processes and offering them good value for money. From employment contracts to digital personnel files, certificates and credentials to time management, our team provides comprehensive HR services in a competent, friendly and professional manner.
What are the requirements for running a service center?
All service center consultants must work with the same system and all employee information plus histories must be stored there for all to access. Every employee in the HR Shared Service Center must be trained in labor law requirements and always have the most up-to-date information on all company-relevant information. Processes must be defined in advance. These must then be continuously optimized in day-to-day operations.
Doesn't a standardized, centralized process weaken employee loyalty?
It is precisely a standardized procedure that guarantees that all employees are treated equally. Our HR Service Center consultants are trained in their individual processes and are always able to provide meaningful feedback. We are convinced that if process efficiency and quality orientation, i.e. an individual view of the employee, are given high priority, personal support is not out of the question. Transparent, goal-oriented and appreciative communication is the key and this can also be integrated in an HR Shared Service Center.
HR Shared Service Centre or another service from ARTS? What do I really need?
If you want to completely outsource your HR administration and employee inquiry response, we offer the ideal solution with our HR Shared Service Center. Alternatively, with HR as a Service, we offer you a permanent contact person who takes over your HR administration on an hourly basis at fixed times. This service package is a quick help, especially for small and medium-sized companies or as a temporary solution for peak workloads.
Do you have any questions about our HR Shared Service Center offer or would you like to discuss your current challenge with us without obligation in an initial meeting. Then please do not hesitate to contact us!