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HR BPO at Lilium – recruiting support


The vision of an air taxi that is accessible to all should become a reality by 2025, thanks to Lilium, which is based near Munich. ARTS supports Lilium through HR BPO, bringing this vision a decisive step closer each day, as one key success factor for high-tech startups is the provision of highly qualified staff.

Project details at a glance

  • Sector: Aerospace
  • Customer: Lilium GmbH
  • Jobtitle: Talent Acquisition Manager
  • Location: Wessling
  • Service: HR as a Service

Lilium – A startup with a unique mission

In 2015, four young men started a business with the aim of developing the world’s first electric vertical take-off and landing jet, which could easily take off from urban areas and cover a distance of 70 kilometres in fifteen minutes. Alongside the time-saving factor, the environmental benefits and social aspects are also key considerations for Lilium. The jet offers 100% emission-free flight, removing traffic congestion from cities and removing the need to build new roads or bridges. The air taxi of the future makes it possible to live in the countryside yet work in the city while avoiding long traffic jams on the motorway or the city centres.

The first, half-scale prototype flew as far back as 2015, while the successful maiden flight of the full-scale prototype took place in 2017. The jets should become a large-scale reality in 2025 when they are made available as a bookable mode of transportation.

This is a mission that needs highly-qualified partners to follow the founders’ vision, living and sharing in their dreams to support their success as effectively as possible.

In the search for skills profiles such as industrial mechanics, aircraft mechanics, and avionics technicians, ARTS enables Lilium to draw on a comprehensive candidate database with a wide range of highly-qualified specialists.

The mammoth task of sourcing personnel - ARTS supports Lilium’s staffing needs

Building a depth of staffing resource to match the company’s growing scale is a significant challenge for high-growth startups. That’s why the customer’s core business is at the forefront of our business at all times. The search for qualified workers to grow the company sustainably should not become the company’s overriding concern, forcing all other projects and tasks onto the back burner. Nevertheless, the right choice of staff is ultimately fundamental to the company’s success. Recruitment, particularly in high-tech startups moving from individual to mass production, is a mammoth task. The need for highly-qualified staff grows immensely over a relatively short period, leading to a rapid increase in workload for the human resources team, while the current shortage of skilled labour in Germany is increasing the demands on HR teams even further in terms of identifying, attracting, and managing the right candidates.

One way to address these challenges is to work in conjunction with staffing service providers and experts in the HR services field. Lilium opted for an HR-BPO solution (Business Process Outsourcing) in conjunction with ARTS, enabling the innovative startup to focus on its core business and its vision of individual aviation, while continuing to adapt its human resources management and processes to its increasing demand for staff.

As Talent Acquisition Manager at ARTS, I supported Lilium directly on site in Wessling near Munich with my expertise in recruitment and personnel management. I took over the research and quality check of relevant personnel marketing channels as well as the applicant support from the first contact to the final interview.  This includes the screening and evaluation of incoming applications, communication with the corresponding division manager, the first interview with the candidate and the support of the applicant through the multi-stage interview process at Lilium.This way I was able to bring in my experience and expertise in recruitment in the context of HR BPO at Lilium, in order to uncover potential for improvement and to optimize existing basic structures.

Benefits of HR BPO for Lilium

Providing management support in the form of HR BPO offered Lilium a number of benefits when compared to traditional staff provision in the form of “bodyshopping”: the HR manager was integrated into the enterprise culture at Lilium’s premises, enabling an intense onboarding process and an in-depth understanding of the specific challenges for potential candidates. This made it possible to find exactly the right workers who shared the business’s visions, supported its goals, and possessed the necessary qualifications. Moreover, onsite support led to increased efficiency and effectiveness due by reducing the length of the communications routes to candidates and decision makers within the business.

In the search for skills profiles such as industrial mechanics, aircraft mechanics, and avionics technicians, ARTS enables Lilium to draw on a comprehensive candidate database with a wide range of highly-qualified specialists. By working in collaboration with ARTS, the startup benefits from the staffing expertise that ARTS has developed over the course of many years supporting clients such as

Airbus, Diehl, Lufthansa Technik and Premium AEROTEC. Rapid access to a specific candidate pool plays a major role, particularly during production peaks, when qualified staff are required for a short-term engagement. Thanks to the operational support in high volume recruiting, Lilium was not only able to rely on a smooth recruitment process at all times, but was also able to act more quickly and achieve project deadlines thanks to the shorter recruitment process.

Lilium a tech start-up in aviation
© Lilium GmbH
A Lilium jet landing on the roof
As early as 2025 the Lilium Jets will be flying between the rooftops.© Lilium GmbH

facts and figures

100% Focus on core business
  Extending your Success
2017 Pioneer flight in original size

Further information