Pre & After Sales Clerk (m/f/x)

Benefits

• An optimal work-life balance – perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as annual bonuses and generous bonuses and allowances above the standard pay scale
• Strong together – teamwork at its best thanks to close personal collaboration that promotes team success
• Relaxation with a generous holiday package – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shaping your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution

Tasks

• Processing and handling of incoming orders, including follow-up of projects from the planning department and installers
• Organisation and coordination of deadlines as well as processing and forwarding of deadline changes by customers
• Regular follow-up of open projects to ensure smooth implementation
• Clarification of complex customer concerns at 2nd level and close coordination with sales and specialist departments
• Support by contacting and following up on relevant issues to optimise internal processes
• Processing and resolving customer complaints at 2nd level and tracking sources of error
• Creating empathetic letters of apology and ensuring positive customer contact
• Continuous monitoring and follow-up of projects to ensure smooth processes

Qualification

• Completed commercial training for the professional handling of customer enquiries and sales processes
• Good handling of SAP and MS Office for order processing, analysis and documentation
• Very good German language skills for precise and customer-orientated cooperation, English is an advantage
• Organisational and multitasking talent with the ability to efficiently manage various tasks simultaneously and meet deadlines
• Customer-oriented way of working as well as a strong commitment to handle customer concerns in a solution-orientated and service-oriented manner

• Present work permit for the EU