Customer Service Manager (m/f/x)

Benefits

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

• Representing Airbus to customers — ensuring first-class customer service and building long-term, positive customer relationships
• Central point of contact for the Customer Definition Centre (CDC) — coordination and communication between various internal Airbus departments and the CDC technical team
• Customised visit and consultation planning for customers — creating tailored agendas to meet the specific needs and requirements of each customer
• Ensure timely availability of experts and resources — Ensure that the right professionals and equipment are provided for each customer meeting
• Represent Airbus to cabin suppliers — professionally liaise and communicate with Airbus cabin suppliers to ensure a smooth process

Qualification

• Degree in project management, industrial engineering, business administration or international management
• Several years of professional experience in assistance as well as in customer service or customer service
• Basic knowledge of project management and process management required
• Experience at Airbus or as a flight attendant an advantage
• Business fluent German required, additional language skills an advantage
• Existing work permit for the EU