CASE STUDY: Resilience training for a medium-sized service company
The challenges posed by the current economic situation and the dynamic system were putting increasing strain on colleagues. Advice on healthy sitting, regular breaks and a healthy work-life balance were already part of everyday management communication, so a new approach was needed to ensure sustainable implementation.
Resilience should be incorporated into the existing training catalogue through individual work-related topics.
We designed a customised 12-week offer from the existing modules on the topic of resilience with the customer. In addition to intensive workshops on topics such as regeneration and sleep, as well as basics on light nutrition in the home office, this also included targeted diagnostics for colleagues with recurring pain, e.g. in the back. There were also cross-hierarchy online and face-to-face workshops on topics such as personality, individual stress management, time management and one's own value system. A combination of online workshops, group appointments and individual coaching sessions as well as peer group meetings were used to meet the different demands of everyday working life.
At the end of the cycle, we followed up with voluntary groups who were assigned a coach if needed. The final survey showed a significant improvement (3-5 percentage points) in stress management, general wellbeing and satisfaction.