Customer Service Assistant (m/f/x)

Benefits

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

• Optimal preparation and selection of customer offices and meeting rooms for customer appointments
• Friendly reception and professional introduction of customers at the Airbus Periport
• Regular dispatch of information emails to customers
• Careful maintenance of customer data in the internal system
• Organisation of customer transport on call via hotline (telephone, e-mail, in person)
• Management of vehicle hire to customers (car pool management)
• Processing of parking offences and fines (data management)
• Efficient preparation and support of the final delivery section
• Diverse assistance tasks in cooperation with internal and external interfaces

Qualification

• Commercial training or comparable qualification with many years of professional experience
• Several years of professional experience in customer service as well as secretarial and assistance tasks
• Class B/3 driving licence required
• Experience with Google Workspace
• Business fluent in German and English
• Willingness to work in a 2-shift system and to be on call two Saturdays per month
• Valid work permit for the EU