Customer Success & Key Account Manager (m/f/x)

Benefits

• Pure flexibility – individual working time organisation with a flexible hours account for maximum flexibility
• Strong together – teamwork at its best thanks to close personal collaboration that promotes team success
• Generous remuneration – generous remuneration based on the Equal Pay model, including bonuses and allowances above the standard pay scale for additional financial incentives
• Enjoy time off – well-deserved time off with holiday and Christmas bonuses for relaxing moments
• Secure retirement provision – plan for the future with a company pension scheme, supported by an employer subsidy for worry-free retirement provision
• Culinary delights – enjoyable catering with a daily canteen allowance for culinary delights at work

Tasks

• Processing of customer orders and inquiries with production (order creation, approval, clarification, completion, post-calculation, transport organization, invoicing)
  
• Placing and processing orders with the production units as well as responsibility for the delivery conditions and representation of the respective customer interests
  
• Ensuring customer communication, processing complaints and promoting active customer loyalty
  
• Planning the production program (expansion, slot and completion) and organizing and supporting sales in the acquisition process
  
• Responsibility for budgeting as well as identifying and implementing short and medium-term optimization measures
  
• Gathering and analyzing customer information (requirements, customer planning, wishes, satisfaction)

Qualification

• Successfully completed studies in a technical or business administration field or equivalent skills and knowledge
  
• Many years of professional experience in the above-mentioned field of activity and experience in operational customer service
  
• Good knowledge of engine maintenance and engine system interrelationships
  
• Confident handling of the IT systems used
  
• Very good knowledge of English
  
• Willingness to work at home and abroad Willingness to undergo job-related further training
  
• Existing work permit for the EU