Head of Customer Service (m/f/x)

Benefits

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

• Ensure first-class customer service for Airbus customers
• Act as the main point of contact in the Customer Definition Centre (CDC) for internal Airbus departments and the CDC technical team
• Plan and execute tailored visit and advisory programmes for each individual customer
• Guarantee the timely provision of skilled labour and technical equipment for all customer meetings
• Represent Airbus with all cabin suppliers involved to ensure seamless co-operation

Qualification

• Degree in project management, industrial engineering, business administration or international management
• Several years of professional experience in assistance and customer service
• Basic knowledge of project and process management
• Experience as a flight attendant and Airbus experience are an advantage
• Business fluent English required, additional language skills are a plus
• Existing work permit for the EU