Quality Manager Logistics & Warranty (m/f/x)

Benefits

• Optimum work-life balance – balance through flexible working time models
• Earnings with attractive additional benefits – fair payment according to the Equal Pay model as well as annual special payments and bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Global further training opportunities – development of career prospects with international, Group-wide further training and development opportunities
• Social security – company pension scheme with generous employer contribution
• First-class catering – with on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and travel allowance

Tasks

• Central contact person for warranty enquiries and improvements
• Analysing logistical customer complaints and requesting improvement measures from the interfaces involved (OTQ5)
• Monitoring and detailed evaluation of warranty claims to identify trends and need for action
• Development of action plans and regular follow-up to ensure that all measures are implemented efficiently
• Working with the SCQM organisation, Development and Purchasing to resolve customer complaints in Salesforce and NCM tool
• Perform root cause analyses (PPS) and initiate targeted corrective actions to resolve issues
• Coordinating warehouse inspections and creating non-conformance reports (NCs) for quality assurance purposes
• Planning and implementation of employee training with regard to air law requirements and support of the operational area

Qualification

• Completed studies in engineering, aerospace, mechanical engineering or industrial engineering, at least a master's degree or diploma
• Several years of professional experience in engineering, IT / information systems and aerospace
• Experience in quality management and quality assurance and technical documentation
• Several years of experience in the application and implementation of EASA regulations
• Expertise in training is an advantage
• Detailed user knowledge of MS Office and SAP, experience with Salesforce
• Business fluent in German and English, French is an advantage
• Existing work permit for the EU