Customer Order Manager (m/f/x)

Benefits

• Work-life balance – through flexible working time models
• Attractive remuneration – according to the Equal Pay model incl. special annual payments plus bonuses and allowances above the standard rate
• Recreation – 30 days vacation including additional days off for specific occasions
• Perspective – international, group-wide training and development opportunities
• Social – company pension scheme with employer subsidy
• Good care – through on-site facilities such as canteen and cafeteria
• Mobility – provision of employee parking spaces and subsidy for travel costs

Tasks

• Ensure timely and quality processing of all customer orders and deliveries

• Regular communication to customers on order progress

• Develop, monitor and communicate performance indicators

• Managing priorities in relation to customer requirements and work in progress and performance

• Measuring performance and quality of execution of repair processes

• Ensuring the interface between the various internal and external stakeholders

• Supporting the introduction of new processes and projects

• Monitoring process deviations and proposing appropriate improvement actions

Qualification

• Successfully completed studies in business administration or extended specialised additional qualifications (e.g. negotiation, contract design, marketing, product knowledge)

• Several years of professional experience in the areas of contract management, maintenance repair & overhaul, proposal preparation, sales and / or support & services

• Thorough understanding of the operational MRO business, ideally already practical experience in this area

• Expertise in the aerospace industry is advantageous

• Business fluent in German and proficient in English

• Existing work permit for the EU