Customer Order Specialist (m/f/x)

Benefits

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

• Responsibility for order processing, material orders and management

• Efficient organisation of global material shipping

• Comprehensive material sourcing from Satair and business partners with continuous monitoring and escalation

• Decision making and solution development for on-time material deliveries and customer satisfaction

• Clarifying technical questions regarding spare parts by analysing technical documentation and working closely with technical departments

• Consistently deliver high quality customer responses for materials and services to maximise customer satisfaction

• Organising and leading regular customer meetings with internal stakeholders, Satair Account Directors, Airbus Customer Support Directors, Airbus Field Service Representatives and other relevant parties

Qualification

• Successfully completed studies in business administration or in the field of supply chain / logistics

• Alternatively, completed vocational training as an industrial clerk with additional qualification as a technician or business administrator

• Several years of professional experience in scheduling / material procurement, customer service and logistics

• Initial experience in project management

• Advanced user knowledge of SAP, expertise in Google Workspace an advantage

• Business fluent in English

• Existing work permit for the EU