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- About ARTS
Ready for a mission full of success and customer satisfaction? As Head of Customer Success Management in Munich, you are not only a coach, but also a mentor who leads your team members to peak performance! Your mission? Fulfilment of KPIs and continuous improvement. You're a team player through and through, and recognising and nurturing talent is in your blood, as is mediating conflicts and giving constructive feedback. Sounds like you? Then apply now!
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Management and development of the Customer Success Team - selection, induction and motivation of employees
Fulfilment of defined KPIs, such as compliance with response times, to continuously improve performance
Actively promoting a continuous improvement process to increase efficiency and effectiveness
Flexible and proactive support of the team in operational tasks to ensure smooth operations
Ensure exceptionally high levels of customer satisfaction through proactive action and solution finding
Promoting the professional development of team members through targeted training, individual coaching and continuous feedback
Regular reporting to sales management and monitoring of defined KPIs for continuous performance improvement
Experience in customer care and passionate about delivering high quality service experiences
Extensive experience in the leadership function of a team
Motivation to delegate responsibility to employees in addition to team leadership
Excellent communication skills and always an open and empathetic ear
Enjoy challenges and lifelong learning
Flexibility, a sense of responsibility and determination
High level of identification with the company values and living these in the daily work environment
As an expert in HR services, ARTS empowers high-tech companies around the world with the best brains in the context of personnel placement for more powerful and efficient processes. One of our customers is PromoData GmbH, a medium-sized IT company that offers qualified consulting and comprehensive full service for all aspects of logistics and packaging. People with creative minds are wanted here – people like you!
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