Team Leader Customer Success Management (m/f/x)

Benefits

• Flexible working hours – organise your working day flexibly according to your personal needs
• Free choice of work location – choose between office, home office or a combination of both
• Modern workstations with options – designed according to your wishes, ergonomically and technically up to date (Macbook or Thinkpad, iPhone, accessories for home office such as keyboard, mouse and screen if desired)
• Generous holidays – good work-life balance with 30 days holiday per year
• Job bike – including service and insurance, financed by the employer
• EGYMWellpass – for just €15 per month, you receive a comprehensive fitness and wellness programme
• Supplementary company health insurance – available after the probationary period, offers you additional health protection
• Nursery allowance – financial support for childcare
• Various company events & social responsibility events – get involved socially and celebrate successes together
• Office dogs allowed – we look forward to having your four-legged friend in the office (up to twice a week)

Tasks

• Management and development of the Customer Success Team - selection, induction and motivation of employees

• Fulfilment of defined KPIs, such as compliance with response times, to continuously improve performance

• Actively promoting a continuous improvement process to increase efficiency and effectiveness

• Flexible and proactive support of the team in operational tasks to ensure smooth operations

• Ensure exceptionally high levels of customer satisfaction through proactive action and solution finding

• Promoting the professional development of team members through targeted training, individual coaching and continuous feedback

• Regular reporting to sales management and monitoring of defined KPIs for continuous performance improvement

Qualification

• Experience in customer care and passionate about delivering high quality service experiences

• Extensive experience in the leadership function of a team

• Motivation to delegate responsibility to employees in addition to team leadership

• Excellent communication skills and always an open and empathetic ear

• Enjoy challenges and lifelong learning

• Flexibility, a sense of responsibility and determination

• High level of identification with the company values and living these in the daily work environment