Customer Service Assistant (m/f/x)

Benefits

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

• Optimal selection and preparation of customer offices and meeting rooms for business meetings
• Professional reception and introduction of customers at the Airbus Periport
• Regular dispatch of information mails for customer loyalty
• Careful maintenance of customer data in the internal administration system
• Flexible organisation of customer transport "on demand" via various channels
• Management of internal vehicle hire to customers (car pool management)
• Processing parking offences and fines with accurate data management
• Preparation and support in the final delivery stage
• Versatile assistance tasks in cooperation with internal and external interfaces
  

Qualification

• Successfully completed commercial training paired with extensive professional experience
• Extensive professional experience in customer service and administrative assistant roles
• Expertise in Google Workspace
• Business fluent in German and English
• Possession of a class B driving licence
• Willingness to work a 2-shift system and to be on call two Saturdays per month
• Valid work permit for the European Union