Customer Service Manager (m/f/x)

Benefits

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

• Ensure all customer orders and deliveries, including AOG (Aircraft On Ground)
• Submit and analyse demand forecasts, including demand plans and forecast analyses
• Monitoring, placing and tracking of orders
• Daily monitoring of the supply chain and close collaboration with repair shops
• Proactively notifying customers of order status and progress
• Analysing late deliveries and managing recovery plans
• Contributing to improvement projects, such as digitalisation processes and future ways of working

Qualification

• Successfully completed studies in industrial engineering, supply chain management, logistics or economics
• Several years of professional experience in aerospace and supply chain management
• Basic knowledge of project management required
• Experience in aerospace, Airbus and customer service / customer relationship is an advantage
• Initial user knowledge with SAP
• Business fluent in English, knowledge of German is desirable
• Existing work permit for the EU